Service Introduction
System integration
Hardware
Hardware:
- Workstation, Server, Laptop, Desktop (Dell, HP, Lenovo)
- Printer (Fujixerox, Canon)
Software
Software:
- VMware, Linux
- Microsoft Windows Server 2012/2016/2019
- Microsoft Windows 8/10
- Microsoft Office 2013/2016/2019 – Office 365
Security
Security:
- Firewall (SonicWall, Cyberoam, Fortigate, Juniper, Cisco).
- Anti-virus software (Kaspersky, Symantec, Trendmicro).
- Cyber Security Solution (DLP, EDR, Vulnerability Assesment, Security GW, Phishing e-mail Drill, Emergency Call).
Network
Network:
- SSL/IPsec VPN Network
- Router
- L3/L2 Switch
- Wireless LAN
Backup
Backup:
- Storage, Backup Device (SAN, NAS, Tape device, Auto Loader, etc …).
- Backup software (Veeam, Veritas, etc…).
Scope of Maintenance service:
- Updating or reinstalling Operating System.
- Updating antivirus software.
- Troubleshooting & fixing problem.
- Maintaining the LAN & WAN network.
- Checking the data backup system.
Service time:
- Monday through Friday: 8:15 a.m – 12:00 p.m/1:00 p.m – 5:15 p.m.
- Saturday: 8:15 a.m – 12:00 p.m.
(Except on Sundays, Public holidays and NSV holidays)
Response time:
- Get technical consultation via Hotline support.
- Commit to send experienced engineers to support for any damages at the earliest time.
Benefits to customers:
- Ensure the highest performance of the IT system for customers.
- Give the best consultation and proposal for the IT system of customers.
- Monthly check the status of IT equipment and network system to ensure the stable operation and prevent from any predictable risks for the system.
- Minimize downtime for servers, network, PCs, and other office devices to optimize the operation of IT infrastructure for increased productivity and profitability.
Contact us!
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