Service Introduction

Maintenance Service

Maintenance Service

Scope of Maintenance service:

  • Updating or reinstalling Operating System
  • Updating antivirus software
  • Troubleshooting & fixing problem
  • Maintaining the LAN & WAN network
  • Checking the data backup system

Service time:

  • Monday through Friday:  8:15 a.m – 12:00 p.m/13:00 p.m – 17:15 p.m
  • Saturday:  8:15 a.m – 12:00 p.m.

(Except on Sundays, Public holidays and NSV’s holidays)

Response time:

  • Get technical consultation via Hotline support.
  • Commit to send experienced engineers to support for any damage at the earliest time.

 

Benefits to customers

  • Ensure the highest performance of the IT system for customers.
  • Give the best consultation and proposal for the IT system of customers.
  • Monthly check the status of IT equipment and network system to ensure the stable operation and prevent from any predictable risks for the system.
  • Minimize downtime for servers, network, PCs, and other office devices to optimize the operation of IT infrastructure for increased productivity and profitability.

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